Privacy Policy Statement

Your privacy is important to us. This policy explains how we collect, use, and protect your personal data while you interact with our services at venariphori.com.

Information We Collect

We collect specific personal data to deliver and improve our emotional intelligence support.

• Contact details you provide, such as your name, email address, and phone number, for communication purposes.
• Session data and notes to help support ongoing client progress and personalised care.
• Technical data like your IP address and browser type for security, analytics, and service improvement.
• Any direct communication, such as feedback or support requests, to address your needs promptly.

How Your Data Is Used

Collected information is handled responsibly for the following purposes:

• To establish and manage your client relationship with us securely.
• To schedule appointments, respond to queries, and deliver relevant support.
• To monitor service performance and make improvements based on engagement patterns.
• To comply with legal and regulatory obligations in South Africa.

Legal Basis for Processing

We process your data in accordance with applicable privacy laws, including POPIA.

Our use of personal information is justified by your consent, the need to fulfil our services to you, and obligations outlined by South African law. You may withdraw consent or request data removal anytime.

Data Sharing

Your data is treated confidentially and only shared in these circumstances:

• With staff or affiliates helping deliver your requested services, all under confidentiality agreements.
• If required by law, regulation, or valid legal request from authorities.
• With providers of essential technology or analytics who support secure site operation and improvement.

Data Security

We employ technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. This includes secure storage, limited access protocols, and regular policy reviews to keep your information safe.

Your Rights

You are entitled to transparent information and can control your data:

• Request access to your personal information we hold at any time.
• Rectify incorrect, outdated, or incomplete data with ease.
• Object to, or restrict, processing of your personal information under certain circumstances.
• Request removal of your data, where legally permitted and appropriate to your case.

Cookie Statement

Cookies help us personalise your online experience and analyse usage trends. You can manage or restrict cookies via your browser settings at any time.

See cookie policy See cookie policy

Contact Us

For questions about this privacy policy or your personal information rights, please reach out using the details below.

Policy Changes

We may update this privacy policy to reflect changes in our practices. Please check here for current information. Any updates will be posted along with the latest revision date.